We aim to dispatch all orders as quickly as possible, usually within 1–3 working days of your order being placed. Delivery times may vary depending on your location, the courier service, bank holidays, busy periods, or any delays outside of our control.

Once your order has been dispatched, you will receive a confirmation email with any available tracking details. Please make sure your delivery address is correct when placing your order, as we may not be able to change it once the order has been processed.

If your order arrives damaged, incorrect or faulty, please contact us at info@ffeeand.co within 7 days of receiving your order. Please include your order number, a short description of the issue and photos where relevant. This helps us resolve the problem as quickly as possible.

Because coffee is a fresh, perishable food product, we are unable to accept returns or offer refunds for products that have been opened, used, or ordered in error. We also cannot accept returns where a customer simply changes their mind after the order has been dispatched.

However, if there is a genuine issue with your order, we will always do our best to put it right. Depending on the situation, we may offer a replacement, refund or store credit.

Refunds, where approved, will usually be made to the original payment method. Please allow a few working days for the payment provider or bank to process the refund.

For any delivery or refund questions, please contact us at info@ffeeand.co