FFEE & CO Ltd respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, buy from us, contact us, subscribe to our emails, or interact with us online.

This policy applies to customers and website visitors in the United Kingdom, European Union and European Economic Area.

Who we are

FFEE & CO Ltd is the data controller for the personal information we collect and use.

Company name: FFEE & CO Ltd
Company number: 17024737
Registered address: FFEE & CO Limited
52a Rectory Road, West Bridgford, Notts
NG2 6BU
Email: info@ffeeand.co

For the purposes of this policy, “we”, “us” and “our” refer to FFEE & CO Ltd.

The personal data we collect

We may collect and use the following types of personal data:

Information you give us directly

This may include:

Your name
Email address
Billing address
Delivery address
Phone number
Order details
Payment information
Account login details, if you create an account
Messages you send to us
Reviews, survey responses or feedback
Marketing preferences

We do not store your full payment card details. Payments are processed securely by third-party payment providers.

Information collected automatically

When you use our website, we may collect:

IP address
Browser type and version
Device type
Pages viewed
Products viewed
Time spent on the site
Referral source
Approximate location
Cookie and tracking information
Shopping basket activity

Information from third parties

We may receive information from third-party services, such as:

Payment providers
Delivery and fulfilment partners
Ecommerce platforms
Email marketing platforms
Analytics providers
Advertising platforms
Social media platforms, where you interact with us

How we use your personal data

We use your personal data to:

Process and deliver your orders
Take payment and prevent fraud
Send order confirmations and delivery updates
Manage returns, refunds and customer service requests
Respond to your enquiries
Manage your customer account
Send marketing emails, where you have signed up or where we are legally allowed to do so
Personalise your website experience
Improve our website, products and services
Understand customer behaviour and website performance
Run advertising and measure its effectiveness
Meet legal, tax and accounting obligations
Protect our business, website, customers and rights

Our lawful basis for using your data

Under UK GDPR and EU GDPR, we must have a lawful basis for using your personal data. The main lawful bases we rely on are: contract, legal obligation, legitimate interests and consent. The European Data Protection Board explains that controllers need a legal basis for processing personal data lawfully.

Where we rely on legitimate interests, we only do so where we believe our business interest does not override your rights and freedoms.

Marketing

We may send you marketing emails about our coffee, products, subscriptions, events, offers and brand news.

You will receive marketing emails from us if:

You have signed up to receive them

You have bought from us and have not opted out, where the law allows us to contact you about similar products or services

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at [Insert email].

We will not sell your personal data to third parties.

Cookies and similar technologies

Our website uses cookies and similar technologies to help the site work properly, improve your experience, analyse traffic and support advertising.

Cookies may be used for:

Essential website functions
Shopping basket and checkout functionality
Security and fraud prevention
Analytics
Personalisation
Advertising and retargeting

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through our cookie banner or your browser settings.

Who we share your data with

We may share your personal data with trusted third parties who help us run our business, including:

Ecommerce platform providers, such as Shopify
Payment processors, such as Stripe, PayPal, Apple Pay or Google Pay
Delivery and fulfilment partners, such as Royal Mail, DPD or courier services
Warehousing or roasting/fulfilment partners
Email marketing platforms, such as Klaviyo or Mailchimp
Analytics providers, such as Google Analytics
Advertising platforms, such as Meta, Google or TikTok
IT, hosting and security providers
Accountants, lawyers and professional advisers
Regulators, authorities or law enforcement, where required

These third parties may only use your personal data where necessary to provide their services to us or where they have their own lawful basis for doing so.

Your rights

Under UK GDPR and EU GDPR, you have rights over your personal data. These may include the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Ask us to delete your data
Restrict how we use your data
Object to certain types of processing
Withdraw consent where we rely on consent
Ask for your data to be transferred to another provider
Complain to a data protection authority

The European Commission explains that individuals have several rights over their personal data under GDPR, including access, correction, deletion and objection rights.

To exercise your rights, contact us at:

Email: info@ffeeand.co

We may need to verify your identity before responding to your request.